Shipping, Samples & Returns Policies
Each one of Announcement Converters’ thousands of unique and custom products varies in weight and packaging needs. To ensure rates are accurate and equitable, shipping cost is calculated at the time of packaging. For shipping estimates email or call 1.800.327.8356.
- Stocked items ordered before 5pm EST same-day ship. If this is not possible we will notify you
- Charge backs determined by freight companies (FedEx, LTL carriers) such as for address corrections, inside deliveries etc. are charged to your account on a separate invoice
- Orders of more than $950 shipped outside of Dade, Broward and Palm Beach counties (tri-county) receive free shipping and are F.O.B. in Miami under $950
- Orders over $175 shipped within the tri-county area are delivered free for net 30 and credit card orders, (A flat $6 delivery charge is added to tri-county orders less than $175)
- C.O.D. orders shipped to Dade, Broward or Palm Beach counties receive free delivery at $250 or more and are a flat fee $15 for orders under $250
- Announcement Converters is not responsible for rush shipping of out-of- stock products
- We offer two free paper samples of 8.5 x 11 or any size envelope for a $3 handling fee
- If you need more than two samples there is an additional $1 per sample fee unless the cost of the 8.5 x 11 sheet is greater than $1, in which case it will be charged at standard cost of that sheet
- Samples are shipped FedEx ground for tracking purposes and you will be charged associated freight
- Larger sheet samples are $2.50 per sheet plus a $12 cutting fee
- Full sheets incur a $5/sheet or full sheet price fee (greater of the two) and $5 handling
- 12 x 12 sheets of Glitter are billed at $2.50/sheet
- If you wish to return an item for a credit it must be done within 30 days of purchase
- A 15% restocking fee is applied for items returned without cause (damage or shipping error)
- Damaged/incorrect items will be replaced and a credit applied once we receive the return
- Replaced products will be shipped no cost the same class of service they were originally shipped. Upgraded shipping options on replacements will incur an upcharge
- Canadian customers must provide their FedEx account number to avoid a FedEx fee (currently CAD$10) for having to collect local taxes (GST) at delivery
- We cannot accept returns of printed material. This includes merchandise sent in error. Please make sure items received are checked prior to printing.
- Discount eligibility must be noted on your order over the phone, via this website, email or fax.
- Restocking fees apply for items returned without cause (damage or shipping error).